MID-SIZE MULTI-FAMILY MANAGEMENT SERVICES

3-35 Units

Mid-size apartment communities require specialized budgeting and maintenance schedules to help you maximize profits. Because these complexes are generally not large enough for on-site, we instead utilize territory managers to ensure the needs of our mid-size communities are met. Some of the services we offer to our mid-size community owners are below.

• Emergency and fire safety planning procedures

• Community safety procedures

• Common area maintenance and inspections

• Regular unit inspections

• Capital improvement and maintenance budget projections

• Advertise and show vacant units to prospective tenants

• Hold open houses

• Recommend move-in specials, with owner approval.  

• Conduct comprehensive and legally compliant tenant screening

• Draft lease and addendums

• For all Section 8, CAPECO and AHG tenants, complete the necessary additional leasing paperwork

• Meet with tenant to review lease terms and expectations

• Perform detailed move-in inspection with tenant, including pictures

• Collect all move-in deposits

• Respond to all tenant inquiries and maintenance request

• Provide tenants with first-class customer service

• Same person (owner or territory manager), multiple ways for tenants to contact (phone, text, email, website portal)

• Collect Rent

• Apply and enforce late fees, when necessary

• Send out late payment notices

• Send nonpayment of rent/eviction notices, when required

• Conduct regular inspections

• Evaluate property for safety hazards, lease violations and maintenance concerns

• Work with owner to create maintenance and capital improvement schedule

• Send owner periodic reports on the condition of the property

• Provide complete, accountant-ready reports showing all income and expenses on property

• Pay all property expenses on behalf of owner

• Provide owner with access to owner portal which allows owner to run a multitude of financial reports.

• Develop anticipated maintenance and capital improvement budgets

• Oversee all vendor repairs and, where appropriate, oversee in-house maintenance to perform repairs

• Maintain 24-hour emergency repair hot-line

• Develop preventative maintenance schedule

• Respond to all tenant maintenance requests in a timely manner

• Oversee large remodel and repair projects

• Maintain common areas with landscaping, trash removal, leaf and snow removal, coordinate fire extinguisher certification, ensure proper lighting, and monitor other maintenance and safety concerns.

• Conduct move-out inspection with tenant

• Provide security deposit accounting to tenant, in compliance with Oregon law, and return balance remaining, if any

• Ensure unit is cleaned, carpets are cleaned, and repairs or upgrades are made

• Re-key all locks

• Document condition of property on move-out

• Use in-house counsel to file all FED actions

• Provide advice and direction on the eviction process and potential alternatives, if any

• Assign Territory Managers to respond to all tenant and property needs

• Train and supervise all Territory Managers to ensure tenant needs are met and property is meeting Breakwater management standards